Shipping policy

1. Processing Time

Orders are processed within 2 business days after payment confirmation. If it's a customized product, we will communicate with you in advance about the required production time.

Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Rates & Methods

Shipping costs are calculated at checkout based on weight, destination, and selected shipping method.

We may offer free shipping promotions from time to time, which will be clearly indicated at checkout.

All orders are shipped via trusted carriers such as [DHL, FedEx, UPS, EMS, or Local Postal Service].

3. Estimated Delivery Times

International Orders: 7-15 business days, depending on destination and customs clearance.

Please note these are estimated times only — delays may occur due to customs inspections, weather conditions, or courier issues.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.

You can track your order directly on the carrier’s website.

5. Customs, Duties & Taxes

International customers are responsible for any applicable customs fees, import duties, and local taxes.

We are not responsible for delays or extra charges caused by customs clearance.

6. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us immediately.

We will assist you in filing a claim with the carrier and arranging a replacement or refund if applicable.

7. Contact Us

If you have any questions about our Shipping Policy, please contact us.